Server monitoring and failure operation
We are doing the following items below for Managed Hosting server monitoring in 24/365:
- Monitoring of any abnormal increase in CPU load (if threshold exceeds 80%, we will be notified).
- Monitoring of increase/decrease running servers on AutoScaling.
- Monitoring of HTTP Status 50x errors on the load balancers.
- Monitoring of failures for any other services.
In case of errors detection in these monitoring, we will contact you via email and suggest the following: reboot the server and/or scale-up. We will respond to your message as soon as we receive your answer.
Business Hours of Operation
Japan: Monday to Friday (except Japan National Holidays) from 10:00 – 19:00 JST
US: Monday to Friday (except US National Holidays) from 10:00 – 19:00 JST
If the time of your correspondence to us is beyond our business hours, our response may be delayed. We will get back to you on the next business day.